Terms & Conditions

Stay home, stay safe during this Covid19 and order our cookies to keep you accompanied.

Terms & Conditions

delivery form _ top title

By procuring our products and services, you have acknowledged and have agreed to abide as well as adhere to the following terms.


Delivery & Collection Policy

delivery form _ icon  We do not allow cancellation of orders once payment has been made.

delivery form _ icon Free delivery will only be applicable for purchases above $400. There will be an $8 delivery charge per location otherwise. This will not be applicable during festive periods like chinese new year and the mid autumn festival season.

delivery form _ icon Please order 4 days in advance as the estimated delivery duration will be 4 working days.

delivery form _ icon Upon placing your order, you should receive an email or a call by the next 2 days from acknowledging that your order has been received. However, this does not mean that your order had been accepted. All orders are subjected to availability and acceptance by us. (We may for any reason)

delivery form _ icon Your order will be processed after you have paid the full amount.

delivery form _ icon Delivery schedule is fixed from Monday to Saturday 9.30am to 7.00pm on the selected date. If you have a specific time range for us to deliver, please indicate in the notes section, we will contact you to inform you if our delivery team will be able to do so.

delivery form _ icon Your order will be fulfilled by the delivery date written in the dispatch confirmation.


For urgent matters, please kindly call our hotline at +65 62722028


Exchange and Refund Policy

delivery form _ icon Refunds are not applicable after purchase.

delivery form _ icon Exchanges can only be made for defective products

delivery form _ icon Goods received in good order and condition are non-returnable and non-refundable.

delivery form _ icon Home’s Favourite reserves the right to reject any exchanges that do not meet the requirements stated above and will not bear any charges incurred by customers during the process of exchanging the product.


Payment

delivery form _ icon Credit card (Visa / MasterCard / China Union Pay Card / JCB)

delivery form _ icon PayNow (UEN 200705197K, Enter name: HOME'S FAVOURITE PRIVATE LIMITED)


Unavailable Delivery Zones

delivery form _ icon “Home’s Favourite aims to deliver to as many places as possible around Singapore. However, due to the restrictions as well as a limitation placed by some institution and companies, we apologise as we have implemented some unavailable delivery zones. These zones are Sentosa, Army Camps, Hospital, Seletar Aerospace, Shipyards, Jurong Island and Changi Cargo.”